FAQ: Infected
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I buy more than 4 copies?

Yes! You can add on $14 to any pledge to grab additional copies. Thank you! Last updated: Thu, Mar 30 2017 1:05 pm EDT

Will I become literally infected with the plague once I receive this game?

No. Last updated: Thu, Mar 30 2017 1:04 pm EDT

Can I buy additional Plague Doctor miniatures?

Yes! Just add on $3 to any full game pledge for each additional Plague Doctor miniature you would like. The Plague Doctor miniature is considerably large (for a miniature) at 50mm. Last updated: Thu, Mar 30 2017 1:39 pm EDT

Will the game be available in multiple languages?

Yes! INFECTED is language independent, so more people can easily play the game. The rules are being translated into multiple languages, including English, Spanish, German, French, Italian, Thai, Hebrew, Chinese, Turkish, Russian, Hungarian, Dutch, and more. I'll be updating this list with additional translations. :) Last updated: Wed, Apr 5 2017 1:22 pm EDT

I am a brick and mortar retailer. Can I buy game copies?

Yes! Confirmed brick and mortar retailers can pledge at any tier now (even $1) and then message Black Forest Studio for more details for 8 or more copies. Last updated: Wed, Apr 5 2017 3:59 pm EDT

Is INFECTED really language independent?

Yes! INFECTED is language independent. The cards and pieces have icons which will allow you to easily play, no matter which language is your primary language. The rules are the main difference, and those are being translated into 12 or more languages. Last updated: Wed, Apr 5 2017 4:01 pm EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://infected.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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